FAQs

When will my order ship?

All orders will be shipped on the same or the next business day. You may log into “My Account” and click on “My Order” or click “Track my order” in the website footer to track the status of your order. You will receive a shipment confirmation with tracking information once the order has been shipped.

How do I order a product that is out of stock?

How much does shipping cost?

Can less than a full case be sold?

Order Status

Has my order shipped, and how do I track my order?

Please check your order by logging into “My Account” and clicking on “My Order” or click “Track my order” in the website footer to track the status of your order. You will receive a shipment confirmation with tracking information once the order has been shipped.

Can I change quantities or cancel an item in my order?

Problem with the order

Received order with a missing item

Sometimes orders ship in multiple shipments. Please check your shipping notification email to see which products were expected in the shipments you received, and check all the products in the boxes. Sometimes the boxes may be stacked together.
If you still miss anything, please attach a picture of all the products you received and contact us via help@giorbello.com.

Received wrong product

Received damaged item

Already installed tile?

Received incorrect quantity

Return

What’s your return policy and instruction

We are happy to accept returns within 60 days of your purchase, please check our detailed return policy and instructions on the “shipping & return” page.

When will my refund appear on my account?

How do I return?

Account, pricing, and billing

How do I edit my account information?

You can edit your account information on the customer account portal after you log in to your account.

What if I forget my password?

How do I get an invoice/receipt for my orders?

What if I have questions on my charges?

Product Related

Where do these tiles originate from?-

Our tiles are imported from all around the world, including Spain, Italy, China, etc. Our team works hard to ensure the sources we import from are the best in class.

Is there any installation recommendation? How do I install these tiles?
What’s the size/make of these tiles?
How many boxes of tiles do I need?
Does Giorbello have mortar for sale? What mortar is recommended?
What kind of grout is recommended? Color?
What do you recommend for mounting?
Do these tiles need to be sealed?
What spacing do you recommend for grout?